What to Do When a Client Refuses to Pay: A Step-by-Step Guide

unpaid construction invoices

In the construction industry, dealing with clients who won’t settle their bills can be particularly challenging. But don’t worry; here’s a straightforward guide to help you navigate this situation effectively when you’re faced with unpaid construction invoices.

1. Send a Friendly Reminder

Sometimes, a gentle nudge is all it takes. Reach out to your client with a polite reminder about the overdue payment. It’s possible they simply overlooked the invoice. To make this process easier, you can use our free reminder email service at CRS. Just fill out a simple form, and we’ll send a courteous reminder on your behalf.

2. Follow Up with a Firm Notice

If the friendly reminder doesn’t do the trick, it’s time to be more assertive. Send a formal letter outlining the amount due and any late fees that may apply. This shows you’re serious about getting paid your unpaid construction invoices.

3. Engage a Construction Debt Recovery Specialist

When internal efforts aren’t enough, bringing in professionals who specialise in construction debt recovery can make a significant difference. At Contract Recovery Solutions (CRS), we focus exclusively on the construction industry, understanding its unique challenges—especially when it comes to unpaid construction invoices. For example, we assisted a national insolvency practice in recovering an additional £200,000 from a ledger previously considered exhausted. (contractrecovery.com)

4. Consider Legal Action

If all else fails, legal action may be necessary. Filing a claim in small claims court can be an effective way to recover what’s owed. However, this step should be taken with caution, as it can be time-consuming and may affect your relationship with the client.

Preventive Measures to Unpaid Construction Invoices

We understand that chasing unpaid construction invoices is the last thing you want to be doing. While we hope you never have to deal with this situation, here are some proactive steps to help prevent it from happening in the future:

Sometimes, despite doing everything right, these things happen. Clients delay, communication breaks down, and invoices go unpaid. While CRS is here to step in when things go south, we also believe in prevention. Here’s how to keep things on track moving forward and avoid future unpaid construction invoices:

  • Clear Contracts: Ensure all terms, including payment schedules and late fees, are clearly outlined in your contracts.
  • Upfront Deposits: Requesting a deposit before starting work can safeguard against potential non-payment.
  • Regular Communication: Keep the lines of communication open throughout the project to address any concerns promptly.

We’re Here to Help

Dealing with non-paying clients can be daunting, but you don’t have to face it alone. At CRS, we offer a range of services tailored to your needs, from debt recovery to dispute resolution. Our team has a proven track record of maximising recoveries, even in challenging situations. For instance, we helped a Yorkshire roofing company recover 158% of their ledger by identifying unrecorded retentions. (contractrecovery.com)

Take the Next Step

If you’re struggling with a non-paying client, don’t hesitate to reach out. We offer a free initial review of your ledger to assess the situation and recommend the best course of action. Let us help you navigate the complexities of debt recovery, so you can focus on what you do best.

Remember, timely action is crucial. The sooner you address the issue, the better your chances of a successful recovery of your unpaid construction invoices. Contact CRS today, and let’s work together to resolve your payment challenges. https://www.contractrecovery.com/contact/